Refund policy

Last Updated: August 27, 2026

At Bella Tress, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Window

Customers have 30 days from the date of delivery to request a return.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

Unused and unworn.
In its original condition.
Returned with its original packaging and included accessories, where applicable.
Free from damage, alterations, stains, or signs of use.

Items that do not meet these conditions may be rejected or may not qualify for a refund.

For hygiene and safety reasons, products that have been worn, used, altered, damaged, or otherwise cannot be resold may not be eligible for return.

How to Request a Return

To request a return, please contact Bella Tress at:

Email: support@bellatress.store
Phone: +1 531-278-9975

Please include your order number, the item(s) you wish to return, and the reason for the return.

Our customer support team will provide return instructions if your return request is approved.

Please do not send an item back without first contacting us and receiving return instructions.

Return Shipping Costs

Unless the return is due to an item being defective, damaged upon arrival, or incorrectly sent by Bella Tress, the customer is responsible for the cost of return shipping.

If Bella Tress sent the wrong item or the item arrived damaged or defective, please contact us as soon as possible so we can review the issue and provide appropriate instructions.

Refunds

Once your returned item is received and inspected, Bella Tress will determine whether the return qualifies for a refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within 10 days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank, credit card company, or payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@bellatress.store as soon as possible.

Please provide your order number and, where applicable, clear photographs showing the issue. We will review the situation and provide instructions for resolving the issue.

Non-Returnable Items

Items that have been used, worn, altered, damaged by the customer, or returned without the required original condition or packaging may not qualify for a refund.

Exchanges

If you would like to exchange an item, please contact us at support@bellatress.store. Exchanges are subject to product availability and the applicable return requirements.